Thank you for shopping at drapeluxe. This Shipping Policy describes our shipping arrangements, delivery timelines, shipping fees, delivery restrictions and related terms for all orders placed on our website. By placing an order with us, you agree to the terms outlined within this Shipping Policy.
1. Shipping Regions
Drapeluxe ships internationally to most countries and regions around the world. However, certain destinations may be restricted due to local customs regulations, shipping carrier limitations or international trade restrictions. It is the customer’s sole responsibility to confirm whether handbag imports are permitted in your country before placing an order. We reserve the right to cancel orders shipped to restricted locations without prior notice.
2. Order Processing Time
All orders require a processing period before dispatch. Standard order processing takes 2–5 business days. Business days are defined as Monday to Friday, excluding weekends, public holidays and local festival holidays. During peak seasons, promotional events, or inventory restocking periods, processing time may be extended to 5–8 business days. We will send you an order confirmation email once your payment is verified. A separate shipping notification with tracking number will be emailed once your parcel has been handed over to our shipping carrier. Please note that order processing does not begin until full payment has been successfully received and confirmed.
3. Shipping Methods & Estimated Delivery Time
We offer multiple shipping options for your selection at checkout:
- Standard International Shipping: Estimated delivery 12–25 business days after dispatch. This option is cost-effective and suitable for non-urgent orders. Tracking information will be provided.
- Expedited International Shipping: Estimated delivery 5–12 business days after dispatch. Faster transit with full end-to-end tracking. This service carries a higher shipping cost. Delivery estimates are only estimations and are not guaranteed delivery dates. Delays may occur due to customs inspection, adverse weather conditions, carrier operational issues, public holidays, local postal backlogs or unexpected global logistics disruptions. Drapeluxe will not be liable for any losses, damages or additional costs caused by shipping delays.
4. Shipping Fees
Shipping cost is calculated automatically at checkout based on your delivery destination, total weight of items and selected shipping method. All shipping fees are displayed clearly before payment. Occasionally, Drapeluxe may run limited-time promotions with free shipping for orders meeting a minimum spending threshold. Free shipping promotions are subject to the terms stated in the promotion notice and can be modified or terminated by us at any time without prior notice.
5. Customs, Duties and Import Taxes
The customer is responsible for all import duties, customs taxes, VAT, brokerage fees and any other local charges imposed by your country upon arrival of the package. Customs regulations vary widely by country. Drapeluxe cannot predict the amount of customs fees you may incur. We do not collect import tax or duty at checkout for international shipments. Some countries may require you to pay these charges directly to the shipping carrier or local customs authority before your parcel can be released. If you refuse to pay customs duties and taxes, resulting in the package being returned to us or abandoned by customs, the original shipping cost and return shipping cost will be deducted from your refund.
6. Delivery Address & Parcel Receipt
Please double-check your shipping address carefully at checkout. We are not responsible for lost or undeliverable parcels caused by incorrect, incomplete or invalid addresses provided by the customer. Once the carrier marks the parcel as “delivered” according to the tracking system, ownership and risk of loss for the items pass to you. If your tracking shows delivered but you have not received your package, please first check with neighbors, building management, local post office or courier depot. Contact us within 7 days of marked delivery so we can assist you to file an investigation with the shipping carrier. Claims for missing packages will not be accepted after this 7-day window.
7. Lost or Damaged Parcels
If your parcel is confirmed lost by the shipping carrier after investigation, we will arrange a replacement or refund based on our investigation result. If the outer packaging arrives visibly damaged, please take photos of the package and damaged products immediately upon receipt and contact us within 48 hours. We will require these photos to process your claim. Damage claims submitted after 48 hours of delivery will not be accepted.
8. Parcel Return to Sender
If a parcel is returned to us for reasons including but not limited to: invalid address, recipient refusal to accept delivery, unpaid customs fees, unclaimed parcel, the customer will bear the round-trip shipping expense. We will deduct the shipping cost from your refund when the returned parcel arrives at our warehouse.
9. Contact for Shipping Questions
If you have any questions about shipping, delivery, tracking or customs, please email us at info@drapeluxe.shop.