Return & Refund Policy

Thank you for shopping at Drapeluxe. This Return & Refund Policy outlines our rules for returns, exchanges and refunds for handbag and accessory orders purchased on www.drapeluxe.shop. This policy applies only to orders placed directly on our official website. By purchasing from us, you agree to this policy.

1. Return Eligibility Period

You may request a return within 30 calendar days after the date you receive your package. The 30-day window starts on the day the shipping carrier marks your parcel as delivered. Return requests submitted after the 30-day period will not be accepted.

2. Conditions for Accepted Returns

To qualify for return, your item must meet all the following requirements:

  1. The handbag/accessory must be unused, unwashed, undamaged and in original condition, with no scratches, stains, scuffs, odors or signs of wear.
  2. All original packaging, dust bag, tags, labels, accessories and original box must be returned together with the item. Missing tags or packaging may result in a reduced refund or rejected return.
  3. The product is not marked as final sale. Final sale items are non-returnable and non-refundable.
  4. The item was not damaged by improper use, accident, abuse, modification or cleaning by the customer.

We reserve the right to inspect all returned goods after receiving them at our warehouse. If the returned item fails inspection and shows signs of use, we will send the item back to you and no refund will be issued.

3. Return Request Process

Step 1: Submit return request by email to info@drapeluxe.shop. Please include your order number, product name, reason for return and clear photos of the item. Step 2: We will review your request and send you an approved return authorization number (RA number) and return instructions within 2–3 business days. Do NOT send items back without receiving our RA number. Returns without RA number will be refused upon arrival. Step 3: Carefully pack the product securely. Write your RA number clearly on the outside of the return parcel. Ship the item back using a trackable shipping service. Step 4: Send us the return tracking number by email once you ship the parcel. Step 5: Our warehouse will inspect the goods within 5–10 business days after receiving your returned package. Once inspection passes, we will process your refund.

4. Shipping Cost for Returns

  • If the return is caused by our error: wrong item shipped, defective product, item damaged during delivery. We will cover the cost of return shipping.
  • If you return the item for personal reasons (change of mind, not satisfied with style, size or color preference): You are responsible for all return shipping fees. The original outbound shipping cost is non-refundable. For international returns, you are also responsible for any return customs duties, import taxes or brokerage fees generated when sending the item back to our warehouse.

5. Refund Details

After successful inspection and approval:

  • Refunds will be issued to your original payment method used for checkout.
  • Refund processing may take 3–10 business days to appear in your bank or card account, depending on your payment provider and bank processing speed. We cannot control bank processing delays.
  • Partial refund: If the returned product is missing accessories, tags or packaging, we will deduct a reasonable restocking fee from your refund amount before processing.

6. Exchanges

We support product exchanges within the 30-day return window. To request an exchange, submit your request via email info@drapeluxe.shop. The exchange process follows the same inspection rules as returns. You will need to cover return shipping cost for personal-preference exchanges. We will ship the new item once we receive and inspect your returned bag. Subject to inventory availability. If the desired replacement product is out of stock, we will offer a full refund instead.

7. Damaged or Defective Items

If you receive a defective or damaged product, please take clear photos of the packaging and product damage within 48 hours of delivery. Send photos and your order number to info@drapeluxe.shop. We will evaluate the damage and arrange replacement or refund. Claims for damage will not be accepted after 48 hours of delivery.

8. Non-Returnable Items

The following items cannot be returned or refunded:

  • Final sale, clearance or discounted limited-edition products;
  • Products damaged by customer misuse, scratches caused after delivery, stains from daily use;
  • Custom personalized bags made according to your custom requirements;
  • Gift cards.

9. Fraudulent Returns

We strictly prohibit fraudulent returns. If we receive empty packages, swapped items, used or damaged goods sent back under false return claims, we will reject the return and reserve the right to take further legal action.

10. Contact

For any questions about return and refund policy, please email info@drapeluxe.shop.